1 Codde
What we do » Contact Center (BPO)
Contact Center (BPO)
1. TeleSales
A well-managed sales center can only be a powerful and efficient tool for customer acquisition. A sample of our program offerings includes:
  • Inbound and Outbound sales
  • B2B/B2C Sales Solutions
  • Order Taking and Fulfillment
  • Online & Multi-Channel Retail
  • Travel & Communications
  • International Real Estate - Mortgage Facilitation
Our solutions capitalize on each contact, allowing us to analyze your customer database, assess operations and parameters, as well as provide more accurate targeting for future sales campaigns.

2. Customer Service
Every contact with a customer is an opportunity to build upon that relationship. 1codde focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts. A brief sample of Customer Service includes:
  • Product & Billing Information
  • Personal Details Change Request
  • Complaint and Issue Resolution
  • Other Client-initiated information calls
  • Loyalty Clubs & Reservations
  • Insurance Claim Processing

3. Technical Support
1codde provides a broad range of tailor-made technical support and help desk services focused on achieving measurable & total customer satisfaction for your business. We employ dedicated, technically-trained teams on multi-channel platform to provide comprehensive technical product support.
Our technical support experience includes:
  • Troubleshooting (Software/Hardware)
  • Internet Service Issues
  • Onsite-Repair Appointment Scheduling
  • Up-sell/cross-sell programs
  • Help-Desk Support for Corporates
  • Incident & Ticket Management